All beauty, skincare, and lifestyle products sold on the KOOLY official website are guaranteed to be 100% genuine, and come with purchase certificates.  All products are legally imported through official customs procedures, ensuring authenticity.  We can provide import customs documentation as proof.

Please note that due to screen color differences and individual perceptions, the product images on our website are for reference only.  The actual product received is the standard.  We recommend visiting a physical store to see the product in person before purchasing.

If you receive a product that is damaged or has leaked due to the delivery process, please report it on the same day for a return or exchange.  For returns, the product must be in a new condition with complete packaging, including all original accessories, gifts, warranties, original factory packaging, documents, or data without any missing parts or damage to the original box.

Other suggestions:
Skin conditions can change due to environment, stress, and climate, which may also affect your sensitivity.  If you experience an allergic reaction after using a purchased skincare or beauty product, please stop using it immediately and consult a doctor.

Please store products in a cool and dry place to prevent spoilage.

All product packaging includes the original factory batch number or expiration date.  The correct expiration date is based on the actual product shipped.

The term "new" on our website means that the product is brand new and unopened, not necessarily the latest expiration date.

Products marked with "white box" on our website are provided by the manufacturer for display and trial use in stores worldwide.  To distinguish these products from genuine products, the manufacturer usually packages them in white eco-friendly paper boxes, corrugated boxes, or PP bags.  Lipstick products may have white caps and may be marked with the original factory batch number or "TESTER," "trial product," or similar labels.  Apart from the packaging, the content is the same as regular genuine products.  Please purchase only if you are comfortable with this.

Small-capacity products are obtained through bulk purchases from special counter sets and are sold individually.  The packaging may also have labels such as "gift / Sample / not for sale / not for individual sale / tester."  Please confirm that you can accept the packaging of this product before ordering.

Products marked as "near-expiry quality goods" on our website have a shelf life of 0.5 to 12 months, depending on the actual product received.  Please read the details carefully before purchasing.